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Wellbeing services county of South Karelia.
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During the outage this backup site is in use. Here you can find the most important information.
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On the Suomi.fi website https://www.suomi.fi you can search for services and contact information of service locations in Finnish using search words. (For example “Sammonlahden hyvinvointiasema”.)
If necessary, we will update this page with any additional information about the progress of the situation, such as links to news or error reports.
If our phone numbers do not work, contact the nearest health and social services centre or the emergency room of the South Karelia Central Hospital if you need urgent help.
If the disruption does not concern our digital services, you can use the links below to move on to the services. You can access to Remote appointments from this link. The page is in Finnish.
Digital Services
Call first!
In an emergency
call 112
Assessment of need for care – always contact before going to emergency services
Your need for care is assessed and appointments are booked either by phone or online.
- You can call the Emergency Helpline at 116 117. The Emergency Helpline is available 24/7.
- You can use the Emergency Helpline’s (Päivystysapu 116 117) chat service, which is available daily from 8:00 to 20:00. You can access the chat via Oma Ekhva.
- You can also contact us through the symptom assessment digital channel in Omaolo.
- You can call our health and social services centre phone service at 05 352 7260 (Mon–Fri 7:00–20:00).
After the assessment of your need for care, you will be provided with self-care instructions, directed to the appropriate professional, urgent care, or emergency services according to your needs.
Medical Helpline 116 117
Call the Medical Helpline’s toll-free number 116117 before seeking medical attention from the Wellbeing services county of South Karelia emergency room. We will guide you to the appropriate location for treatment and will advise you how urgently you need to seek treatment. If your condition can be treated with self-care, we will provide you with care instructions.
In an urgent case, you can come directly to the emergency clinic if you cannot contact the Medical Helpline within a reasonable time or if you are unable to use a phone. If you have an emergency referral, you do not need to phone the Medical Helpline; you can come directly to the emergency room.
Emergency room
The emergency room of South Karelia Central Hospital (K-wing, Lappeenranta) is open 24/7.
Urgent care clinics
The assessment of the need for care directs a patient to the emergency department due to a sudden illness, acute worsening of a long-term illness or reduced functional capacity that requires treatment within 1–3 days, but not on an emergency basis. An appointment must always be made for an emergency department. There are emergency departments at most of our health and social services centres. The emergency departments in the T-wing (1st floor) of the South Karelia Central Hospital and Honkaharju (health and social services centre) in Imatra are also open in the evenings, on weekends and on public holidays.
Childbirth 24/7
Tel. 05 352 5262
Child Welfare Emergency Services 24/7
Tel. 040 353 9970
Emergency Social Services and Crisis Services 24/7
Tel. 040 651 1828
Helpline for mental health services and services for substance abusers 24/7
Tel. 05 352 4610
Laboratory
Dental Care
Appointment on weekdays from 7 am to 4 pm tel. 05 352 7059
Social services
Social services counseling for adults, elderly and for disabled on weekdays from 9 am to 3 pm tel. 05 352 2370
House for children and young people
Service guidance on weekdays from 8 am to 3 pm tel. 05 352 2360